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Economic Assistance Division
Medi-Cal or CMSP Frequently Asked Questions
Most questions about Medi-Cal and Covered California can be answered at the Department of Health Care Services website:
DHCS website
Below are some common questions asked by Sonoma County residents.
What is the difference between Medi-Cal and Covered California?
- Medi-Cal offers low-cost or free health coverage to eligible California residents with limited income.
- Covered California is the state’s health insurance marketplace where Californians can shop for health plans and access financial help if they qualify for it.
Health plans available through Medi-Cal and Covered California both offer a similar set of important benefits, called essential health benefits. You can apply for both programs at the same time when you use our single application.
I now have health insurance through my job. How do I cancel my Medi-Cal or CMSP benefits?
- Call: (877) 699-6868
- Visit: Lobby locations
- 2550 Paulin Drive, Santa Rosa OR
- 5350 Old Redwood Highway, Suite 100, Petaluma
Or submit a signed request:
- Drop boxes: are available at the above locations 24 hrs a day
- By mail:
County of Sonoma Human Services Department
Economic Assistance
PO Box 1539
Santa Rosa, CA 95402 - By fax: 707-565-2929
How do I report a change in my income or my home address to Medi-Cal or CMSP?
Report in one of these ways:
- Online: benefitscal.com
or www.coveredca.com (you must already have an active account)
- In-person:Lobby locations
- 2550 Paulin Drive, Santa Rosa OR
- 5350 Old Redwood Highway, Suite 100, Petaluma
- By mail: County of Sonoma Human Services Department, Economic Assistance, PO Box 1539, Santa Rosa, CA 95402
- By fax: 707-565-2929
How do I request to replace a lost, damaged or stolen Medi-Cal or CMSP card?
Report the lost, stolen or damaged card as soon you can:
- Online: benefitscal.com
- By phone: (877) 699-6868. A new card will be mailed to you
- In-person: Lobby locations:
2550 Paulin Drive, Santa Rosa OR
5350 Old Redwood Highway, Suite 100, Petaluma
You can receive a temporary card, if needed, and a permanent card will be mailed to you.
What do I do if my Medi-Cal card isn’t valid, active, or working?
Call: Economic Assistance at (877) 699-6868.
How do I find a doctor that accepts Medi-cal or CMSP?
- For Medi-Cal:
- Contact Partnership Health Plan, (800) 863-4155
- Visit the Partnership Health Plan find a provider website
- Visit the Department of Health Care Services (DHCS) find a provider website
- For CMSP:
- Contact Advanced Medical Management, aam.cc
How do I find a dentist who accepts Medi-Cal?
Check with the Denti-Cal program at (800) 322-6384.
You can also find a dental provider and learn about dental services on the Medi-Cal Dental Program’s website at SmileCalifornia.org
How do I transfer my Medi-Cal benefits to or from another county?
Contact Economic Assistance, or the county you are moving to or from, and ask for an inter-county transfer.
You shouldn’t need to reapply in your new county.
Does being pregnant change my eligibility for Medi-Cal?
If Medi-Cal eligible, you receive the full-breadth of medical coverage through your pregnancy and the twelve months following.
What Covered California insurance plans can I get in Sonoma county?
Companies that offer health plans vary by region. In Sonoma County, these companies offer health plans (please note this list can change):
- Anthem
- Blue Shield of California
- Kaiser Permanente
- Western Health Advantage
You can apply and/or estimate your cost at the Covered California website.